Shawn McFarland

Cassie Ragenovich

Doug Taylor


Shawn McFarland has worked in Collection Management for over 12 years. This includes 6 years as a Director of Hospital Patient Financial Services, 3 years as a Director of Collections for a Medical Collection Agency and 3 years Management of a Consumer Finance Office.

Throughout his years of service Shawn has developed many unique programs and training techniques that have resulted in dramatic improvements for his Business Offices and their representatives.


Cassie Ragenovich has nearly 40 years of collection experience. In addition to collecting accounts herself, she has supervised a staff of collectors for over 30 years. During the past 30 years, she and her staff have an average collection rate of 99.98%.


Doug Taylor has spent over 35 years in part-time and full-time collections. This includes over 30 years as the Associate Director of Student Financial Services at a college, and the loan collector for 4 years at a credit union.

He uses both humor and hands-on practices in his seminars to help make the material interesting and easy to remember. He is a sought-out speaker for both local and national presentations.