Ask-Doug Seminars Inc. is the nation's leading provider of Accounts Receivable Collections seminars and webinars for healthcare and veterinary medicine.

Providing quality education since 1997.

Next Webinar

HIPAA Revisited

Wednesday, October 25 - 11 am Pacific Time

60 minutes (includes 15 minutes for questions and answers)

$99

The privacy provisions went into effect over 10 years ago. But offices still have a lot of confusion on what they can and cannot do. We'll discuss several real-life situations and how you should handle them. We'll also talk about what has caused HIPAA fines and settlements. Includes a quiz you can use to train your staff.

Do you know what HIPAA requires for these situations?

  • When can you talk with parties other than the patient (e.g., spouses or guardians) regarding payment of a bill?

  • Can you report delinquent accounts to a credit bureau without the patient's permission?
  • Does the HIPAA Privacy Rule allow a non-custodial parent the right to see their children's medical records?
  • May healthcare providers place medical charts outside an exam room if patients are walking unescorted in the hallway?
  • Must a healthcare provider give a copy of its notice to everyone, or just those that ask for it?
  • Do you have to release a copy of the patient's records if they owe you a bill?
  • Can a patient restrict what information you release for Worker's Compensation purposes?
  • If you have medical records from another office, are you allowed to give copies of those to the patient?
  • Does the Privacy Rule allow covered entities to disclose protected health information to law enforcement officials?
  • Can the family members of a deceased individual obtain the deceased individual's protected health information that is relevant to their own health care?
  • When a minor becomes an adult, may they restrict the information for services provided while they were a minor?
  • If someone has healthcare power of attorney for an individual, can they obtain access to that individual's medical records?
  • Can multiple employees use the same computer login and password?

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 Free collection tips each week

Each week we issue a free collection tip, or answer a collection question. This is emailed to the address you provide.

This is an easy way to expand your collection knowledge, at only 30 seconds a week. You can see our two most recent tips below.

All we ask is you understand these collection tips are not to be used as legal advice. The tips will be used only for your own personal education. In addition, you agree to not forward these tips to other people or organizations, or distribute, use in newsletters, or use in any other way, without the express written permission from us.

There is no limit to the number of people who can sign up to receive the tips from a single business or organization.

registration form for collection tips

Collection tip for October 24

Q: Someone mentioned the bankruptcy website in their collection tip question. What is that website?

A: It's called PACER (Public Access to Court Electronic Records). It's a free website for low-volume users. You can sign up for the website at www.pacer.gov.

 

Collection tip for October 18

Q: Is it against HIPAA to give a patient's social security number over the phone from another dental office? Patient was in our office and didn't know her husband social security number for insurance. We called the dental office and she even talked to them while in our office and they refused to give it to us. They said it was against HIPAA.

A: The issue here is that it wasn't the patient asking for his information to be released, it was the wife. If the wife has permission to access the husband's information, then HIPAA allows, but does not require, the release of the information over the phone.

What do people say about our webinars?

"LOVED IT. It was my first experience with your company and I am hoping to have many more!!!!! All my questions were answered in a way that we can take an apply them all." Dental, Ohio

"I enjoy the Ask Doug Webinars and have learned from them." Ambulance, South Dakota

"I always pick up some new information or comfirm we are doing things correctly." Optical, Washington

"I did not know what to expect but I was pleased with the information presented." Chiropractic, Colorado

"Had some great info." Hospital, Missouri

"Very informative." Medical, Maryland

"I enjoyed the webinar. For me it could be a little bit longer but that is because I always want more information" Billing Service, Oregon

"These seminars are short and to the point." Dental, Vermont

"Appreciated the ability to ask questions." Medical, Colorado

"Excellent presentation" Disability Services, Indiana

"Was very organized. Was just what was stated and very helpful to have such quick response and chance to get clairification in person." Chiropractic, Oregon

"My questions were answered almost immediately, thank you! :)" MRI, Missouri

"I related it to situations at our office." Psychiatry, Kentucky

"I got a lot of answers to questions I deal with every month on accounts." Physical Therapy, Nebraska

"The webinars have been extremely informative and I have enjoyed learning more about the ins and outs of collections." Dental Management Consultant, Texas

"We learned so much information (maybe too much:-)" Medical Group, Tennessee

"I like that it was short and to the point not a lot of extra nonsense." Health Center, Nevada

Join us for our upcoming webinars

New! Using the Small Claims Court - Thursday, November 9: Taking someone to court can be intimidating. However, this tool can be extremely effective in collecting your accounts. Even the threat of a collections lawsuit will get a number of accounts collected. We'll talk through the steps prior to using the court, the kinds of forms you will need to complete, and what you can do after you win in court. (It's really difficult to lose in small claims court!) (30 minutes, $79)

Collections Tools & Techniques - Wednesday - November 15: The successful collector has a number of tools at their disposal. They've also learned how to handle the routine "bad" things that happen on accounts. Having these tools, and knowing these techniques can help maximize the collection efforts. (60 minutes, $99)

Cleaning up a mess (in collections) - Wednesday, December 6: Sometimes things happen (or don't happen), and now you have a billing and collections mess. Maybe a computer glitch kept some statements from printing. Maybe an employee wasn't doing their job properly. Perhaps your office went years without doing any collection work. Maybe a billing service didn't do what you thought they were going to do. Perhaps you had a collection agency go out of business. Now you have a mess on your hands. We'll talk about different situations, and how best to resolve them. (30 minutes)

Ask Doug Anything - Thursday, December 14: This is our quarterly webinar of just questions and answers, focusing on HIPAA and collecting from patients. Get answers to your questions, plus hear the questions from other attendees. (Up to 60 minutes)

secure webinar registration form

Registration includes 30 days unlimited access by your office to a recording of the webinar. Watch as many times as you want during that 30 days.

You can extend the access to the recording for 1 year for only $15.

Recordings of these webinars are available for purchase

25 Collection Myths: We’ll be looking at the top 25 myths about collections – things that your patients are sure are true about collections. Or things you thought were true, or wondered about, but aren’t true. Includes a quiz you can use to train your staff. (60 minutes, $99)

25 More Collection Myths: Earlier we looked at 25 myths about collections. Now we look at 25 more myths - things that your patients are sure are true about collections. Or things you thought were true, or wondered about, but aren't true. Includes a quiz you can use to train your staff. (60 minutes, $99)

25 warning signs someone won't pay their account: Patients & clients who have no intention of paying you will often drop subtle - or not so subtle - hints. We'll review 25 warning signs that someone does not intend to pay for your services. (30 minutes, $79)

3 C's of Collections: Courts, Collection Agencies & Credit Bureaus: Most of your accounts can be collected in your office using letters and phone calls. But for some of your difficult accounts, it's necessary to use some outside tools. Make sure your office knows how to use each of these tools, plus the advantages and disadvantages each tool offers. (60 minutes, $99)

Bankruptcy: From Start to Finish: When a patient files bankruptcy, that does not mean you won't get any more money. We will review what you need to do to maximize your recovery. We will also review what steps you are prohibited from taking. (60 minutes, $99)

Cleaning up a mess (in collections): Sometimes things happen (or don't happen), and now you have a billing and collections mess. Maybe a computer glitch kept some statements from printing. Maybe an employee wasn't doing their job properly. Perhaps your office went years without doing any collection work. Maybe a billing service didn't do what you thought they were going to do. Perhaps you had a collection agency go out of business. Now you have a mess on your hands. We'll talk about different situations, and how best to resolve them.

Collecting After a Death: Unfortunately, death is a fact of life, and we have to be prepared to deal with this situation. What's the easiest thing to do to collect these accounts? Does the spouse assume responsibility? When can you go after the children? What if the patient who died was a child? What if the patient is a child, but their parent (responsible party) dies? (30 minutes, $79)

Collecting During Life Changing Events: Most patients start out with the best intentions to pay for your services. Unfortunately, some patients may have major changes in their lives--predicted or unpredicted. But accounts still need to be collected. Make sure your office knows how to handle these situations! (60 minutes, $99)

Collecting During the Holidays: Do you feel like the Grinch when you try to collect accounts during the holidays? Do your patients call you Scrooge? Are you so busy with holiday activities your collections get pushed to the back burner? We'll be talking about how you can still collect your accounts during the holidays while maintaining your own sanity. (30 minutes, $79)

Collecting in an Orthodontic Office - Orthodontic offices face some challenges other health care offices don't have to deal with. Once you have the braces on the teeth, it's hard to stop treatment. Since you're dealing with a treatment plan that can extend 2 years or more, there are more opportunities for problems to arise. This 90 minute webinar (70 minutes of presentation & 20 minutes for questions) addresses the unique situations orthodontic offices face on a regular basis. (90 minutes, $149)

Collections and the Same Sex Couple: As same-sex marriage becomes more common through the US, we thought we'd take a look at how this affects our collection work. Not all same-sex couples are married. Some have domestic partnership agreements, civil unions, or no commitment at all. How should your forms change to reflect this change in society? What questions should you be asking? (30 minutes, $79)

Collections Tools & Techniques: The successful collector has a number of tools at their disposal. They've also learned how to handle the routine "bad" things that happen on accounts. Having these tools, and knowing these techniques can help maximize the collection efforts. (60 minutes, $99)

Creating a Financial Agreement: The more you tell your patients right up front, the easier it is to collect on an account. We'll be looking at some sample language for your financial agreement. We will review the required language if you are charging finance charges or passing collection agency fees on to your patients. We'll talk about how often you need to have your patients review and sign this agreement. If your financial agreement isn't at least a page long, you're missing some items. (30 minutes, $79)

Credit Balances - There are federal and state laws regarding credit balances. We'll talk about if credit balance statements are required, when are you required to send out credit balances, when can you keep a credit balance, what if you can't find the patient's address to mail the check, what if the patient has passed away, and dealing with uncashed checks (30 minutes, $79)

Customer Service in a Health Care Environment: Great customer service doesn't just happen. It's more than greeting people by name or answering your phone promptly. We'll talk about simple things you can do in your office that will help you provide superior customer service. (60 minutes, $99)

Dealing with Discounts: Discounts can get you in trouble. However, some are perfectly legal. Sometimes it's a gray area. Some are clearly illegal or unethical. Can you offer discounts for paying at the time of service? Senior citizen discounts? Discounts to the doctor's friends and family? Discounts to referring doctors? Can you waive deductibles? Copays? (30 minutes, $79)

Dealing with Divorce: In this webinar, we'll talk about how to handle an account when patients & clients go through divorce. We'll also talk about how to handle situations when the parents are already divorced, and a parent is bringing a minor child to your office, but wants you to collect from their ex. (30 minutes, $79)

Dismissing Someone From Your Practice - Thursday, August 10: We want to keep our patients and clients. We want to work things out. But sometimes you just have to let someone go. Make sure you follow the proper steps, so you don't get accused of "patient abandonment." (30 minutes, $79)

Federal Collection Laws: Each office and every collector needs to know the Federal laws that pertain to collections. Failure to follow the law can put the practice in jeopardy, as well as at risk for a lawsuit. A serious breach of a federal law could result in fines and jail time. Periodically, it's good to review these collection laws to make sure your office is in compliance. (60 minutes, $99)

Fees, Fees, and More Fees: We encourage the behavior we reward - we discourage the behavior we punish. Fees are one way we can influence a person's behavior. There are many fees offices may charge their patients: Missed appointment fees, returned check fees, finance charges, re-billing fees, charge for copying a patient's records. We'll talk about the laws, rules and regulations regarding the different types of fees you may charge your patients. (30 minutes, $79)

Fundamentals of Collections: Communicating and documenting are the basic building blocks of a successful collections program. In addition, you want to work as efficiently as possible, to collect the maximum amount of money in the least amount of time and with the least amount of effort. (60 minutes, $99)

Getting the Most from Your Collection Agency - Thursday, March 9: Collection agencies, on average, only collect about 15% of the accounts that are assigned to them. There are several things you can do to increase this percentage, receiving more money for your office. (30 minutes, $79)

Handling Checks: We'll cover several topics about checks in this Power Boost webinar: Returned checks, checks marked "Paid in full," unsigned checks, post-dated checks, stop payment checks, redepositing checks. (30 minutes, $79)

HIPAA revisited: The privacy provisions went into over 10 years ago. But offices still have a lot of confusion on what they can and cannot do. We'll discuss several real-life situations and how you should handle them. We'll also talk about what has caused HIPAA fines and settlements, many of them over $1,000,000. Includes a quiz you can use to train your staff. (60 minutes, $99)

Making a collection phone call: There is a science to an effective collection phone call. Learn what you should do BEFORE you pick up the phone. How much should you say? How should you ask for payment? What should you NOT say when you're asking for payment? What should you do if the person starts yelling? uses obnoxious/obscene language? starts crying? What can you say in a voice message? (30 minutes, $79)

Overcoming Patient Objections: How do you respond to your patients' excuses for not paying your bills? What if they're not satisfied with the care they received? What if they are lying to you? We'll be giving suggestions on how to handle the different types of objections patients give to you. (60 minutes, $99)

Preventing Delinquent Accounts: A lot of delinquencies can be avoided simply by getting the right information, and disclosing the right information, all at the time of service. In addition, there are things you can do that help you get paid quickly without offending your good patients. (60 minutes, $99)

Skiptracing (finding) Your Patients: When people move, they tell their Facebook friends and their phone contact list that they've moved. But you're probably not in either list. You don't know where they are. And they don't know you're looking for them. We'll talk about 20 ways to easily find people. (30 minutes, $79)

The Care and Maintenance of Payment Plans - Sure, you’d like to avoid payment plans, but sometimes they’re necessary. We’ll talk about setting these up, monitoring them, and how to do the collections when payments are missed. We’ll also talk about automatic payment plans and third-party plans. (60 minutes, $99)

Waiting for a Lawsuit Settlement - Wednesday, June 14: Sometimes your patients ask you to wait for payment while waiting for a lawsuit settlement. It could be an automobile accident or a personal injury case. But if you're not careful, you could end up with nothing. In this webinar we'll talk about how to handle these situations. (30 minutes, $79)

What a New Collector Needs to Know: We started the New Year with a New webinar for New Collectors! We talk about the things a new collector needs to know to get started. This is the webinar Doug wishes he could have attended on his first day of collections. (60 minutes, $99)

What "The Boss" Needs To Know About Collections: A brief overview of what "The Boss" (includes physicians, dentists, therapists, nurse practitioners, veterinarians and other health care providers) needs to know about their office's collections. We recommend the office manager and collection people join the boss for this webinar. (60 minutes, $99)

Writing an effective collection letter - A well written collection letter can be the fastest and easiest way to get an account collected. We'll talk about when to use short letters, and when a longer letter is necessary. Learn what part of the letter gets read twice. Discover ways to get people to open your mail. (30 minutes, $79)

Yet Another 25 Collection Myths: First we had 25 Collection Myths. Then we had 25 More Collection Myths. These webinars have been quite popular, so we added a third one, where we look at yet another 25 myths about collections - things that your patients are sure are true about collections. Or things you thought were true, or wondered about, but aren't true. Includes a quiz you can use to train your staff. (60 minutes, $99)

Access period:

Price (above) includes 30 days unlimited access by your office to a recording of the webinar. Watch as many times as you want during that 30 days.

You can extend the access to the recording to 1 year for only $15 each (in addition to the webinar fee).

To order access to recordings:

Option 1: Use our secure webinar registration form
Recent webinars may still be on the list for you to check. If the webinar isn't listed, add the webinar name in the "comments" box at the bottom of the page. These orders are processed by humans, so we should be able to understand your purchase.

Option 2: Call us at 888-2-ASK-DOUG (888-227-5368). You'll need to have your debit or credit card information available.

Join Club-Doug today!

Club-Doug is our subscription-membership program that saves you at least 50% in webinar fees.

For one low fee, you are automatically registered for all our webinars. Most months we have 2 webinars. You also receive 30 days unlimited access to the webinar recordings.

Our Club-Doug members have access to our quarterly webinar "Ask-Doug Anything." This webinar allows you to ask any collection question, and hear the collections questions from other offices across the nation.

Do you like the option of extended access to our webinars? We know many offices like having a full year's access to the recordings. Our Enhanced Membership gives you a full 12 month's access to the recordings.

Sign up for Club-Doug today!

Renewal
Period

Regular membership dues

Enhanced membership dues (12 months of access to webinar recordings)

Average price per month for regular membership dues

Annual savings, when regular membership is compared to regular webinar fees

Monthly

$79.95

$89.95

$79.95

$1,068.60

Quarterly

$229.95

$259.95

$76.65

$1,108.20

Semi-Annual

$429.95

$489.95

$71.66

$1,168.10

Annual

$799.95

$899.95

$66.66

$1,228.05

The legal stuff for Club-Doug:

  • We expect you will remain a member at least 3 months. If you cancel your membership before that time, you will be charged the regular price for the webinars & recordings you have received.

  • Membership cancellations must be received by the 20th of the month, effective at the end of that month. Refunds are calculated by taking the amount paid and subtracting the Club-Doug monthly rate times number of months subscription used. For example, someone canceling an annual membership after 9 months would be refunded the amount paid less 9 x the monthly fee.
  • After the initial registration, payments are processed around the 25th of the month just before each renewal period.
  • Expiration dates on credit/debit cards are automatically extended.
  • If your payment is declined, we may suspend your membership without notice at the end of the paid-for period.
  • If your credit/debit card is declined, we will continue to attempt processing for several days.
  • If your electronic check is declined, we will re-attempt once.
  • Price guarantee: Your membership fee is guaranteed not to increase for at least the first 12 months of your membership.
  • If we have to increase the membership fee, you will be notified at least 3 months in advance of any increase.
  • If you cancel your membership, you will still have access to your recording periods you have paid for.

 

 

 

Ask-Doug Seminars Inc. is the nation's leading provider of Accounts Receivable Collections seminars and webinars for healthcare and veterinary medicine.

Providing quality education since 1997.

 The PET approach to collections

There are three parts to a successful collections program:

P = Prevent accounts from going delinquent. Collect up front. Get information up front. Screen out bad accounts before you even get started

E = Enforce your collection policies. There needs to be a consequence for not paying you

T = Training. Regular, systematic training creates better collectors.

Periodic refreshers help motivate people, and help us remember the tricks, tips and techniques to being a fantastic collector.

Club-Doug is an ideal solution: Our low monthly fee is great for even the tightest of budgets. All of your office employees can receive regular education. This helps cross-train employees, energize the long-term employees, and get your new employees up-to-speed quickly.

Doug has been collecting for over 36 years, and he still is learning new ways to collect accounts! His vast knowledge can help your office.

Sign up for Club-Doug today!